# Overview

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If you need help at any point join our [**Discord Server**](https://discord.gg/mgNR64R) and someone will help you.
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## About Subscribing 

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For any queries you may have in regards to subscriptions, please proceed to <mark style="color:blue;">#open-a-ticket</mark> in our [**Discord Server**](https://discord.gg/mgNR64R).
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If you're lost about the link between subscription and RITA's intallation, you can have a look at the guide [Quick Setup Steps](https://docs.ritabot.gg/ritabot-docs/quick-setup-steps)
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## Maintenance and Uptime

There may be times RitaBot ceases to function, in which the procedure for us will be to verify the problem and fix it as soon as possible. We are not responsible for any issues this may cause.&#x20;

Furthermore, there may be times of maintenance in order to improve and exceed Rita's capabilities.\
\
In line with our [Refund Policy](https://docs.ritabot.gg/ritabot-docs/policys/refund-policy), We aim for a service uptime of >80% (24 Days in a rolling 30-day period) of core functionality.

## Servers

Currently, **only the server owner or admin** can buy a subscription for a server.&#x20;

## How to Activate?

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In order to activate your subscription with the dashboard, you can just click on the subscription and choose the server you want to link it to

<figure><img src="https://2904601735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYAVk_hG8DjP4l7rB5Z%2Fuploads%2FvOIquYDfQDR9fBHwcS5U%2Fimage.png?alt=media&#x26;token=bbd17598-ab2d-443f-b891-040d045cd5b3" alt=""><figcaption><p>Choose your server you want to activate your subscription</p></figcaption></figure>
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If you're having issues with linking your server to your subscription, you can use `/sub` command somewhere in your server and follow the prompts.
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## Soft Limit&#x20;

In order to provide a virtually "unlimited" pricing model, we've incorporated soft limits into Rita. Essentially, each tier has **X** amount of chars per month that will be translated with Google. Meanwhile, **all other translations** will use our own Neural Machine Translation server.

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With RITA subscriptions, whatever is your tier, you have unlimited number of chars translated. Only the underlying translation engine will change depending of your usage and your tier.
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#### Quality

* While we are working hard to make our own translations as seemingless as ever, Google translations will be similar/better than ML translations simply due to Google's resources
  * We are working to provide clarifying examples of quality for language pairs to be as clear as possible

#### Limits

* To clarify; **all tiers are still unlimited character wise**.
  * The only difference shall be if you've used more than the soft limit for your tier in a month, then all other translations will use our ML until month is reset.

## What do I get with each plan?

The only difference between our plans at the moment, and for the foreseeable future is the task limit that you are restricted to. If this changes however we will let you know, You won't lose access to anything you don't already have.&#x20;

<https://dashboard.ritabot.gg/dashboard/plans>

<table data-full-width="false"><thead><tr><th width="271.7999267578125">Function </th><th width="150">Reaction</th><th width="145.199951171875">Casual</th><th>Tinkerer</th></tr></thead><tbody><tr><td>Task Limit</td><td>No tasks (0)</td><td>100</td><td>200</td></tr><tr><td>Soft Limit (characters)</td><td>~100k Google</td><td>~200k Google</td><td>~450k Google</td></tr><tr><td>Character Limit (backed by ML)</td><td>unlimited</td><td>Unlimited</td><td>Unlimited</td></tr></tbody></table>

<table data-full-width="false"><thead><tr><th width="279.4000244140625">Function </th><th width="218.7999267578125">Pro</th><th>Ultima</th></tr></thead><tbody><tr><td>Task Limit</td><td>350</td><td>550</td></tr><tr><td>Soft Limit (characters)</td><td>~700k Google</td><td>~800k google</td></tr><tr><td>Character Limit (backed by ML)</td><td>Unlimited</td><td>Unlimited</td></tr></tbody></table>

## What is a task?

A task is a singular channel setup for automatic channel translation. Tasks are simply the setup, not the usage. For example; 1 channel translating from English to French counts as a task. As you add more languages to an interconnected language setup, the task utilization increases exponentially.&#x20;

You can calculate how many tasks you use for each channel by using the amount of languages (including source) you want to have for that channel in the equation **x \* (x-1)**&#x20;

* Reaction translation, utilisation of tasks, or anything else do not count towards task count
  * Only the `group` , `auto` , and `channel` commands contribute to task count

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