> For the complete documentation index, see [llms.txt](https://docs.ritabot.gg/ritabot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ritabot.gg/ritabot-docs/reward-system/faqs.md).

# FAQ's

<details>

<summary>How do I earn Reward Points?</summary>

Reward Points are awarded automatically whenever a subscription payment is successfully processed. The number of points earned depends on your subscription tier.

</details>

<details>

<summary>How do I check my Reward Points balance?</summary>

You can view your current points balance, available rewards, active reward codes, and redemption history using the `/reward` command.

</details>

<details>

<summary>Do my points expire?</summary>

No. Reward Points do not currently expire.

</details>

<details>

<summary>Were historical subscriptions included?</summary>

Yes. Existing subscribers were awarded points based on historical subscription data, ensuring long-term supporters are recognised for their loyalty.

</details>

<details>

<summary>What can I redeem my points for?</summary>

Reward Points can currently be redeemed for:

* 25% Discount Code
* 50% Discount Code
* 75% Discount Code
* 100% Discount Code
* One-Month Gift Subscription

</details>

<details>

<summary>What is a Gift Subscription?</summary>

A Gift Subscription allows you to generate a one-month subscription code for someone else. Gift subscriptions can only be redeemed by new subscribers.

</details>

<details>

<summary>Can I use a reward code with another promotion?</summary>

No. Reward codes cannot be combined with other discounts, promotions, or offers.

</details>

<details>

<summary>How long are reward codes valid for?</summary>

All generated reward codes expire 30 days after they are created if they are not used.

</details>

<details>

<summary>Is there a limit on how often I can redeem rewards?</summary>

Yes, this is to ensure the system is used fairly.

* You may redeem one reward every 90 days.
* 100% discount rewards may only be redeemed once every 180 days.
* Only one active reward code may exist on an account at any time.

</details>

<details>

<summary>Can I transfer my Reward Points to another user?</summary>

No. Reward Points are linked to your account and cannot be transferred or gifted.

</details>

<details>

<summary>I have used more than one Discord account or email address for my subscriptions. Can I combine my Reward Points?</summary>

Yes, If you have previously subscribed using multiple Discord accounts or email addresses, we can combine your Reward Points into a single account.

To do this, please contact our support team and provide proof that you own the accounts or email addresses in question. Once ownership has been verified, we will review the accounts and merge any eligible Reward Points.

</details>

<details>

<summary>Will more rewards be added in the future?</summary>

Possibly. We plan to continue reviewing the programme and may introduce additional reward options in the future.

</details>

<details>

<summary>Do i still get points on Late payments?</summary>

**Usually no, but sometimes yes.**

RITA can recognise when a payment has been made after its original due date. However, late payments can cause issues with Stripe and our reward validation system.

If your subscription has more than one payment recorded within the same billing month (for example, a failed payment followed by a successful retry), the reward system may not be able to determine which payment should earn points. In these cases, points may not be awarded automatically.

If you believe you've missed out on reward points because of a late payment, please contact our support team and we'll be happy to review your subscription.

</details>


---

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