> For the complete documentation index, see [llms.txt](https://docs.ritabot.gg/ritabot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ritabot.gg/ritabot-docs/policys/rewards-programme.md). # Rewards Programme ## Introduction The RITA Rewards Programme ("Rewards Programme") is designed to thank subscribers for their continued support of RITA. By earning, holding, or redeeming Reward Points, you agree to be bound by these Terms & Conditions, in addition to the RITA Terms of Service and all other applicable policies. Participation in the Rewards Programme is optional and is provided entirely at RITA's discretion. ## Eligibility Reward Points are available to eligible paid subscribers of RITA. Free users are not eligible to earn Reward Points unless otherwise stated by RITA. Certain subscription types, promotional plans, complimentary subscriptions, or manually granted subscriptions may be excluded from the Rewards Programme. Eligibility may change without prior notice. ## Earning Reward Points Reward Points are awarded for qualifying subscription payments. To qualify: * The payment must be successfully processed and verified. * The subscription must remain in good standing. * The payment must not later be refunded, disputed, reversed, or cancelled. Reward Points are normally awarded automatically following successful payment validation. RITA reserves the right to delay the awarding of points while payments are verified. ### Late or Failed Payments Late payments are not guaranteed to qualify for Reward Points. Where a payment is collected after its original renewal date, or multiple payments exist for the same billing period, Stripe or other payment providers may not provide sufficient information for the Rewards Programme to correctly validate the payment. In these circumstances: * Reward Points may not be awarded automatically. * RITA may manually review and award points at its sole discretion. * Automatic entitlement to points does not exist where payment validation cannot be completed. ## Redeeming Reward Points Reward Points may be exchanged for eligible rewards as determined by RITA. Available rewards, redemption values, eligibility requirements, and any redemption restrictions may change at any time. Reward Points cannot be exchanged for: * Cash * Bank transfers * Cryptocurrency * Gift cards * Any monetary equivalent Rewards have no cash value. ## Subscription Changes Changing your subscription tier does not normally remove previously earned Reward Points. Future Reward Point earnings will be based on your active subscription at the time each qualifying payment is processed. Cancelling a subscription does not automatically remove previously earned Reward Points unless otherwise stated. ## Expiry of Reward Points Unless otherwise specified, Reward Points do not have a fixed expiry date. However, RITA reserves the right to introduce expiry periods, inactivity limits, or redemption deadlines in the future. Should this occur, reasonable notice will be provided where practical. ## Manual Adjustments RITA reserves the right to manually: * Award Reward Points * Remove Reward Points * Correct calculation errors * Reverse incorrectly awarded points * Correct technical or billing errors Manual adjustments may occur without prior notice where necessary to maintain the integrity of the Rewards Programme. ## Abuse of the Rewards Programme Users must not intentionally attempt to manipulate, exploit, or abuse the Rewards Programme. Examples include, but are not limited to: * Creating fraudulent payments * Exploiting software bugs * Attempting to earn duplicate rewards * Circumventing programme restrictions * Using multiple accounts to gain an unfair advantage Where abuse is suspected, RITA may: * Remove Reward Points * Cancel pending rewards * Suspend participation in the programme * Suspend or terminate subscriptions * Take any other action permitted under the Terms of Service ## Non-Transferability Reward Points are personal to the account that earned them. Reward Points may not be: * Sold * Traded * Transferred * Gifted * Exchanged between users Unless explicitly authorised by RITA. ## Refunds and Chargebacks Payments that are refunded, reversed, charged back, or otherwise cancelled are not eligible for Reward Points. Where Reward Points have already been awarded for such payments, RITA may remove those points without notice. If those points have already been redeemed, RITA reserves the right to recover the value of the reward by adjusting your Reward Point balance or applying appropriate restrictions to your account. ## Programme Changes RITA may modify, suspend, or discontinue the Rewards Programme at any time. This includes, but is not limited to: * Point earning rates * Redemption values * Available rewards * Eligibility requirements * Programme rules * Technical implementation Where practical, significant changes will be communicated in advance. ## Limitation of Liability RITA does not guarantee that Reward Points will always be awarded correctly or without interruption. Technical issues, payment provider limitations, software defects, or unforeseen circumstances may affect the calculation or awarding of Reward Points. To the fullest extent permitted by law, RITA shall not be liable for any loss arising from delays, inaccuracies, or interruptions relating to the Rewards Programme. ## Relationship with Other Policies These Terms & Conditions form part of the RITA Terms of Service. Where these Terms conflict with another policy, these Rewards Programme Terms & Conditions shall apply only in relation to the Rewards Programme. All other matters remain governed by the applicable RITA policies. ## Right to Refuse Participation Participation in the Rewards Programme is a privilege, not a contractual right. RITA reserves the right to refuse, suspend, or permanently revoke access to the Rewards Programme for any user, with or without notice, where it reasonably believes continued participation would be contrary to the integrity, security, or intended operation of the programme ## Contact If you believe Reward Points have not been awarded correctly, or you have questions regarding the Rewards Programme, please contact the RITA Support Team through the official support server before opening a payment dispute. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.ritabot.gg/ritabot-docs/policys/rewards-programme.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.